HP 15-FC0008LA 15.6" FHD AMD RYZEN 5 7520U 2.8GHZ / 8GB RAM / 512GB SSD

Prajakti

08.05.2025

Faulty Product!!

I’m writing to express my strong dissatisfaction regarding my recent purchase of the HP 15 Laptop, ordered on 31st March 2025 and delivered on 10th April 2025. Right from the moment I received it, the laptop has been giving persistent problems – the Wi-Fi keeps disconnecting from all available networks. This isn’t a one-off issue, as every other device connected to the same networks works perfectly fine. I raised this issue within 7 days of delivery and also requested a return or replace at that time, yet your support team kept pushing for repeated troubleshooting instead of providing an effective solution. I even have all the call recordings with call history where the dates are clearly mentioned of when the call was made regarding the issue. I also faced a warranty issue, where warranty of my laptop was apparently getting expired on October 2025, and it got activated on October 2024, even though i had bought the laptop in March 2025 and it got delivered in April 2025, how such faulty work is going on!! It has now been over 30 days, and the laptop is still unusable. Your team is now refusing to accept the return or replacement claiming the return window has closed – how is that acceptable when the issue was reported well within the valid period? I’m sorry, but this is completely unprofessional and unfair to the customer. Let me be very clear – I did not buy this laptop to be a tester for faulty hardware. I bought it for work purposes, and due to this ongoing issue, my productivity has taken a serious hit. This is not just an inconvenience anymore – it’s a direct financial and professional loss. If this laptop is not replaced I am going to take legal actions on you. Frankly, I am appalled at both the product quality and the lack of accountability shown by HP and Amazon in resolving this. I have all the relevant records and invoices to support my claim. At this point, I’m demanding a return or immediate replacement of this laptop with a properly functioning unit – no more delays, no more excuses. The support team with whom I contacted over call has been very very careless and of no help at all!! My money is just wasted here!!! Soo not worth buying!!

INDRASEN MAURYA

20.04.2025

Battery life

Average

TALOLE SAMARTH ASHOK

10.04.2025

Its used 5 month and sell as new

I was purchased on 5 april but waranty show upto 16 nov 2025 . They stole of 5 month waranty

Prasad D

01.04.2025

Average range

Average range and delicate one.

SURENDRA SINGH

02.03.2025

SUPPERB

Mast...

Abhishek Bisht

23.01.2024

good service nice product

Aman Khan

17.01.2024

give me fast delivery

Annam Akhil

05.01.2024

performance 4.5 quality 4.0 display 3.0 overall good on this budget 16/512gb.

Ganesh Pateel

31.10.2023

good buy at this price